Frequently asked questions
What is the return policy?
Returns & Refunds
We want you to love your OOB purchase. If something isn't right, please get in touch and we'll do our best to make it right.
Returns
Due to the hygienic nature of our products, we are unable to accept returns or exchanges on opened or used items.
If your order is unused, unopened and in its original packaging, you may return it within 30 days of delivery for a refund. Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.
Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or refund as quickly as possible.
What if I have sensitive skin?
Our products are designed to be gentle on the skin, however individual skin sensitivities vary.
We recommend performing a small patch test at least 24 hours before use, especially if you have sensitive skin or a history of reactions to adhesives.
Discontinue use immediately if irritation, redness, itching or discomfort occurs.
Do not apply to broken, irritated or sunburnt skin.
Returns & Skin Reactions
If you experience a skin reaction, please contact us at [your email] with your order number and photos (if possible). We'll review each case individually and work with you to find an appropriate solution.
When will I get my order?
Orders are shipped out within one working day on overnight courier. Expect 2-5 working days to receive your order.
Where are your products manufactured?
Our products are manufactured in China.
How much does shipping cost?
We have a flat rate shipping fee of $5.